Accelerating Public Engagement: A Roadmap for Local Government

When city governments meaningfully engage their residents they not only gain a valuable perspective on the toughest challenges cities face, but they build (or repair) the trust they need to govern effectively. The Revitalizing Community Engagement cohort proved that government works best when it creates opportunities for residents to shape unfinished solutions or imperfect services.  Albuquerque, Atlanta, Baltimore, New Orleans, and Seattle went beyond one-way communication, strategically using technology, with hard-to-reach residents to leverage expertise from community members who tend to be affected by local government decisions on policy and service delivery without being consulted.

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